{"id":100232,"date":"2025-03-25T10:11:21","date_gmt":"2025-03-25T09:11:21","guid":{"rendered":"https:\/\/alba-derm.com\/?page_id=100232"},"modified":"2026-01-12T10:15:47","modified_gmt":"2026-01-12T09:15:47","slug":"uvjeti-i-odredbe","status":"publish","type":"page","link":"https:\/\/alba-derm.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#222222&#8243; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(0,0,0,0) 0%|rgba(0,0,0,0.15) 99%&#8221; background_image=&#8221;https:\/\/alba-derm.com\/wp-content\/uploads\/woman4-e1742824578693.webp&#8221; background_blend=&#8221;soft-light&#8221; global_module=&#8221;100167&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;75px||75px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;0px||0px||true|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;jewelry_headertext&#8221; _builder_version=&#8221;4.27.5&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;81px&#8221; text_letter_spacing=&#8221;12px&#8221; text_line_height=&#8221;90px&#8221; text_orientation=&#8221;center&#8221; text_font_size_tablet=&#8221;30px&#8221; text_font_size_phone=&#8221;24px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; text_line_height_tablet=&#8221;45px&#8221; text_line_height_phone=&#8221;32px&#8221; text_line_height_last_edited=&#8221;on|tablet&#8221; custom_css_main_element=&#8221;position: relative;||&#8221; global_colors_info=&#8221;{}&#8221; header_text_color__hover_enabled=&#8221;off|desktop&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Privacy Policy&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;||0px||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;jewelry_text&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_font_size=&#8221;30px&#8221; text_line_height=&#8221;1.2em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||15px||false|false&#8221; text_font_size_tablet=&#8221;30px&#8221; text_font_size_phone=&#8221;24px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; content_en_us=&#8221;<\/p>\n<p>Terms and Conditions<\/p>\n<p>&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Uvjeti i odredbe<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1200px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins|300|||||||&#8221; text_text_color=&#8221;#555555&#8243; link_font=&#8221;Poppins|600|||||||&#8221; link_text_color=&#8221;#222222&#8243; custom_margin=&#8221;||15px||false|false&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_phone=&#8221;center&#8221; text_orientation_last_edited=&#8221;on|tablet&#8221; content_en_us=&#8221;<\/p>\n<p data-start=%22142%22 data-end=%22393%22>Welcome to the <strong data-start=%22157%22 data-end=%22174%22>alba-derm.com<\/strong> webshop, operated by <strong data-start=%22196%22 data-end=%22228%22>Poliklinika Alabdulla d.o.o.<\/strong> (hereinafter: the Seller). These Terms &#038; Conditions define the rights and obligations of the Seller and the Customer when purchasing products through our webshop.<\/p>\n<p data-start=%22395%22 data-end=%22544%22>A Customer is any natural person ordering and paying for products via alba-derm.com for purposes unrelated to their trade, business, or profession.<\/p>\n<p data-start=%22395%22 data-end=%22544%22>&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"169\" data-end=\"407\">Dobrodo\u0161li na webshop <strong data-start=\"191\" data-end=\"208\">alba-derm.com<\/strong> kojim upravlja <strong data-start=\"224\" data-end=\"256\">Poliklinika Alabdulla d.o.o.<\/strong> (u nastavku: Prodavatelj). Ovi Op\u0107i uvjeti poslovanja definiraju prava i obveze Prodavatelja i Kupca prilikom kupnje proizvoda putem na\u0161eg webshopa.<\/p>\n<p data-start=\"409\" data-end=\"557\">Kupac je svaka fizi\u010dka osoba koja naru\u010duje i pla\u0107a proizvod putem webshopa alba-derm.com, a koja nastupa u svrhe izvan svoje poslovne djelatnosti.<\/p>\n<p data-start=\"409\" data-end=\"557\">[\/et_pb_text][et_pb_text module_class=&#8221;jewelrypolicy_section2_text&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins|300|||||||&#8221; text_text_color=&#8221;#555555&#8243; link_font=&#8221;Poppins|600|||||||&#8221; link_text_color=&#8221;#222222&#8243; custom_margin=&#8221;||15px||false|false&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_phone=&#8221;center&#8221; text_orientation_last_edited=&#8221;on|tablet&#8221; content_en_us=&#8221;<\/p>\n<h2>1. Company Information<\/h2>\n<p>Company name: Poliklinika Alabdulla d.o.o.<\/p>\n<p>Registered office: Ulica kneza Branimira 28, 10040 Zagreb, Croatia<\/p>\n<p>VAT ID (OIB): HR 31870130477<\/p>\n<p>Company registration number (MBS): 081535006<\/p>\n<p>Directors: Ljubica Alabdulla and Bashar Alabdulla<\/p>\n<p>E-mail (webshop): <a href=%22mailto:info@alba-derm.com%22 data-et-target-link=%22_blank%22 rel=%22noopener%22>info@alba-derm.com<\/a><\/p>\n<p>E-mail (clinic): <a href=%22mailto:poliklinika@alabdulla.hr%22>poliklinika@alabdulla.hr<\/a><\/p>\n<p>Website: <a href=%22https:\/\/alba-derm.com%22 data-et-target-link=%22_blank%22 rel=%22noopener%22>https:\/\/alba-derm.com<\/a><\/p>\n<p>Phone: <a href=%22tel:+38514059203%22 data-et-target-link=%22_blank%22 rel=%22noopener%22>+385 1 405 9203<\/a><\/p>\n<p>Webshop operating hours: 24\/7<\/p>\n<\/p>\n<h2>2. Contract Formation<\/h2>\n<p>All product prices and information are available on alba-derm.com.<\/p>\n<p>A purchase agreement between the Customer and the Seller is concluded once the Seller electronically confirms the order.<\/p>\n<p>An order confirmation is automatically sent to the e-mail address provided by the Customer.<\/p>\n<\/p>\n<h2>3. Prices<\/h2>\n<p>All prices are expressed in euros (EUR) and include VAT.<\/p>\n<p>Prices are valid at the time of order and may be subject to change without prior notice.<\/p>\n<p>Delivery costs are not included in the product price and are shown separately during checkout.<\/p>\n<\/p>\n<h2>4. Products<\/h2>\n<p>All products displayed on alba-derm.com represent an invitation to negotiate and do not constitute a binding offer.<br \/>Prices, availability, and product specifications are subject to change without prior notice.<br \/>In case a product is unavailable after purchase, the customer will be offered a refund or a replacement product of equal value.<\/p>\n<p>Although product information is regularly updated, occasional errors may occur.<br \/>In the event of any error in pricing or availability, Poliklinika Alabdulla d.o.o. reserves the right to correct such information and inform the customer before order completion.<\/p>\n<\/p>\n<h2>5. Delivery Terms<\/h2>\n<p>All purchases made through the alba-derm.com online store are considered a sales agreement between the customer and Polyclinic Alabdulla (ALBA DERM). The risk of loss or damage to the products passes to the customer at the moment the products are handed over to the delivery service or collected in person at Polyclinic Alabdulla.<\/p>\n<p>ALBA DERM ensures that all products are carefully packed and delivered as quickly as possible, in accordance with the stated delivery conditions. In case of delay or inability to deliver, the customer will be promptly notified, and a new delivery date or a refund will be arranged by mutual agreement.<\/p>\n<\/p>\n<h2>6. Delivery<\/h2>\n<p>The Seller offers the following delivery options:<\/p>\n<ul>\n<li>DPD \u2013 5 \u20ac<\/li>\n<li>Personal pickup at Poliklinika Alabdulla, Ulica kneza Branimira 28, Zagreb<\/li>\n<\/ul>\n<p>The usual delivery time within Croatia is 3\u20135 working days, except in cases of extraordinary circumstances (holidays, non-working days, force majeure).<\/p>\n<\/p>\n<h2>7. Payment Methods<\/h2>\n<ul>\n<li>Customers can pay for their orders using debit and credit cards.<br \/>The following cards are accepted:<br data-start=%221184%22 data-end=%221187%22 \/><strong data-start=%221187%22 data-end=%221239%22>Visa, Mastercard\u00ae, Maestro\u00ae, Diners, Discover, American Express, UnionPay.<br \/><\/strong>Payments are processed securely via the CorvusPay system, ensuring safe and encrypted online transactions.<br \/>%91djs_showmodule id=%22100744%22%93<\/li>\n<li>Bank transfer (payment by invoice)<\/li>\n<li>Gift card (e-card)<\/li>\n<li>Cash payment upon personal pickup at the clinic<\/li>\n<\/ul>\n<p>All payment methods, except cash on delivery, are available for international customers without international delivery options.<\/p>\n<\/p>\n<h3>7.1. Security of Online Payments<\/h3>\n<p>While conducting payments on our web shop you are using CorvusPay \u2013 an advanced system for secure acceptance of credit cards on the Internet.<br \/>CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.<br \/>The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard &#8211; the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.<br \/>All information collected by Corvus Pay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully<br \/>secure and it\u2019s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.<br \/>Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.<br \/>Thank you for using CorvusPay!<\/p>\n<\/p>\n<h2>8. Gift Cards<\/h2>\n<p>Gift cards purchased via the webshop are valid exclusively for purchases on alba-derm.com.<\/p>\n<p>Gift cards are valid until the full amount is used (no time limit).<\/p>\n<p>If the order exceeds the gift card value, the Customer must pay the difference.<\/p>\n<p>If the order is less than the gift card value, the remaining balance stays on the e-card and can be used for the next purchase.<\/p>\n<p>Gift cards cannot be exchanged for cash.<\/p>\n<\/p>\n<h2>9. Promotional Codes<\/h2>\n<p>Promotional codes (coupons) can be used during online purchases within the validity period specified in the promotion terms.<\/p>\n<p>Promotional codes cannot be exchanged for cash and cannot be used for the purchase of gift cards.<\/p>\n<p>Always check the expiry date of your voucher code before use.<\/p>\n<p>Certain voucher codes cannot be used for discounted items.<\/p>\n<p>Voucher codes may be valid only for specific products or categories.<\/p>\n<p>Voucher codes may be linked to a minimum order value.<\/p>\n<p>If you return items, we reserve the right not to restore the validity of your voucher code.<\/p>\n<\/p>\n<h2>10. Right of Withdrawal &#038; Returns<\/h2>\n<p>The Customer has the right to withdraw from the purchase agreement within 14 days of receiving the goods, without giving any reason.<\/p>\n<p>To exercise the right of withdrawal, the Customer must notify the Seller by e-mail at info@alba-derm.com<br \/>or in writing to the Seller\u2019s registered office.<\/p>\n<p>Conditions for returns:<\/p>\n<ul>\n<li>The product must be in its original condition and packaging.<\/li>\n<li>The product must not be used, opened, or damaged (especially relevant for cosmetic items).<\/li>\n<\/ul>\n<p>Return shipping costs are borne by the Customer, unless the wrong or defective product was delivered.<\/p>\n<p>Refunds will be processed using the same payment method used for the initial transaction, within 14 days of receiving the returned goods.<\/p>\n<\/p>\n<h2>11. Complaints<\/h2>\n<p>If the Customer receives a damaged, defective, or incorrect product, they are entitled to a replacement or a refund.<br \/>Complaints can be submitted via e-mail at <a href=%22mailto:info@alba-derm.com%22 data-et-target-link=%22_blank%22 rel=%22noopener%22>info@alba-derm.com<\/a><br \/>or by phone at <a href=%22tel:+38514059203%22 data-et-target-link=%22_blank%22 rel=%22noopener%22>+385 1 405 9203<\/a>.<\/p>\n<\/p>\n<h2>12. Right to Submit a Complaint<\/h2>\n<p data-start=%221488%22 data-end=%221794%22>In accordance with the Consumer Protection Act, customers have the right to submit a complaint regarding a purchased product or provided service.<br data-start=%221633%22 data-end=%221636%22 \/>Complaints can be submitted in writing to:<br data-start=%221678%22 data-end=%221681%22 \/><strong data-start=%221681%22 data-end=%221750%22>Alba-Derm d.o.o., Ulica kneza Branimira 28, 10040 Zagreb, Croatia<\/strong><br data-start=%221750%22 data-end=%221753%22 \/>or by email at: <a href=%22mailto:info@alba-derm.com%22 data-et-target-link=%22_blank%22 rel=%22noopener%22>info@alba-derm.com<\/a><strong data-start=%221769%22 data-end=%221791%22><a class=%22decorated-link cursor-pointer%22 rel=%22noopener%22 data-start=%221771%22 data-end=%221789%22>.<\/a><\/strong><\/p>\n<p data-start=%221796%22 data-end=%221992%22>The merchant will respond to the received complaint within <strong data-start=%221855%22 data-end=%221866%22>15 days<\/strong> from the date of receipt, clearly stating whether the complaint is accepted or rejected, with an explanation of the decision.<\/p>\n<\/p>\n<h2>13. Copyright Notice<\/h2>\n<p>All copyrights and intellectual property rights on this website and its content are owned by Poliklinika Alabdulla d.o.o., Ulica kneza Branimira 28, 10040 Zagreb, Croatia.<br \/>Any reproduction, distribution, or use of the content (including text, images, logos, design, or other materials) without prior written consent from Poliklinika Alabdulla d.o.o. is strictly prohibited.<\/p>\n<p>The use of \u201cframing,\u201d \u201cpass-through,\u201d or any similar techniques to display or reuse any content, trademarks, or information from this website without written permission is not allowed.<br \/>This also applies to meta tags, alt tags, hidden text, or any other attributes that reference the name or trademarks of Poliklinika Alabdulla d.o.o. without explicit authorization.<\/p>\n<p>Poliklinika Alabdulla d.o.o. retains all intellectual property rights, including copyrights and design rights, related to the ALBA DERM brand and its products, regardless of registration status. Any unauthorized use of the logo, brand, or product images is prohibited.<\/p>\n<\/p>\n<h2>14. Registration and User Accounts<\/h2>\n<p>To access certain webshop features (such as order tracking or faster checkout), users may create an account.<br \/>Users are responsible for maintaining the confidentiality of their login details and all activities conducted through their account.<br \/>Poliklinika Alabdulla d.o.o. reserves the right to suspend or terminate access to any account in cases of misuse, unauthorized access, or violation of these Terms.<\/p>\n<p>By creating an account, the user confirms that they are at least 18 years old.<br \/>Minors may use this website only under the supervision of a parent or guardian.<\/p>\n<\/p>\n<h2>15. Disclaimer of Liability<\/h2>\n<p>Poliklinika Alabdulla d.o.o. makes no warranties that all product descriptions or information provided on this website are entirely accurate, complete, or error-free.<br \/>The webshop alba-derm.com and its contents are provided \u201cas is\u201d and \u201cas available.\u201d<\/p>\n<p>The company shall not be held liable for:<\/p>\n<ul>\n<li>temporary unavailability of the website,<\/li>\n<li>technical or typographical errors,<\/li>\n<li>delays caused by third-party couriers,<\/li>\n<li>data loss, unauthorized access, or other issues beyond its control.<\/li>\n<\/ul>\n<p>To the maximum extent permitted by law, Poliklinika Alabdulla d.o.o. shall not be responsible for any indirect, incidental, or consequential damages arising from the use or inability to use this website.<\/p>\n<\/p>\n<h2>16. External Links<\/h2>\n<p>The alba-derm.com website may contain links to third-party websites.<br \/>Poliklinika Alabdulla d.o.o. assumes no responsibility for the content, accuracy, security, or privacy practices of such external sites.<br \/>By following these links, users acknowledge that they are leaving our website and that the content of those external websites is beyond our control.<\/p>\n<\/p>\n<h2>17. Data Protection<\/h2>\n<p>Alba-Derm webshop processes Customer personal data in accordance with its <a href=%22https:\/\/alba-derm.com\/en\/privacy-policy\/%22 data-et-target-link=%22_blank%22 rel=%22noopener%22>Privacy Policy<\/a> and the applicable laws of Croatia and the EU (GDPR).<\/p>\n<p>&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>1. Podaci o trgovcu<\/h2>\n<p>Naziv tvrtke: Poliklinika Alabdulla d.o.o.<\/p>\n<p>Sjedi\u0161te: Ulica kneza Branimira 28, 10040 Zagreb, Hrvatska<\/p>\n<p>OIB: 31870130477<\/p>\n<p>MBS: 081535006<\/p>\n<p>Direktori: Ljubica Alabdulla i Bashar Alabdulla<\/p>\n<p>E-mail (webshop): <a href=\"mailto:info@alba-derm.com\" target=\"_blank\" rel=\"noopener\">info@alba-derm.com<\/a><\/p>\n<p>E-mail (poliklinika): <a href=\"mailto:poliklinika@alabdulla.hr\" target=\"_blank\" rel=\"noopener\">poliklinika@alabdulla.hr<\/a><\/p>\n<p>Web stranica: <a href=\"https:\/\/alba-derm.com\" target=\"_blank\" rel=\"noopener\">https:\/\/alba-derm.com<\/a><\/p>\n<p>Telefon: <a href=\"tel:+38514059203\" target=\"_blank\" rel=\"noopener\">+385 1 405 9203<\/a><\/p>\n<p>Radno vrijeme webshopa: 0\u201324h, 7 dana u tjednu<\/p>\n<p>&nbsp;<\/p>\n<h2>2. Sklapanje ugovora<\/h2>\n<p>Sve cijene i informacije o proizvodima dostupne su na stranici alba-derm.com.<\/p>\n<p>Ugovor o kupnji izme\u0111u Kupca i Prodavatelja smatra se sklopljenim u trenutku kada Prodavatelj elektroni\u010dkim putem potvrdi narud\u017ebu Kupcu.<\/p>\n<p>Potvrda narud\u017ebe \u0161alje se automatski na e-mail adresu koju je Kupac naveo prilikom kupnje.<\/p>\n<p>&nbsp;<\/p>\n<h2>3. Cijene<\/h2>\n<p>Sve cijene izra\u017eene su u eurima (EUR) i uklju\u010duju PDV.<\/p>\n<p>Cijene vrijede u trenutku narud\u017ebe i mogu biti podlo\u017ene promjeni bez prethodne najave.<\/p>\n<p>Tro\u0161kovi dostave nisu uklju\u010deni u cijenu proizvoda, ve\u0107 se posebno prikazuju tijekom postupka narud\u017ebe.<\/p>\n<p>&nbsp;<\/p>\n<h2>4. Proizvodi<\/h2>\n<p>Svi prikazani proizvodi na web stranici alba-derm.com predstavljaju poziv na sklapanje ugovora, a ne obvezuju\u0107u ponudu.<br \/>Cijene, dostupnost i specifikacije proizvoda mogu se promijeniti bez prethodne najave. U slu\u010daju da naru\u010deni proizvod nije dostupan, kupcu se nudi povrat upla\u0107enog iznosa ili zamjenski proizvod jednake vrijednosti.<\/p>\n<p>Cijene proizvoda redovito se a\u017euriraju, no mogu\u0107e su pogre\u0161ke u prikazu cijena, zaliha ili opisa. U slu\u010daju o\u010dite pogre\u0161ke, Poliklinika Alabdulla d.o.o. zadr\u017eava pravo ispravka informacija i obavje\u0161tavanja kupca prije izvr\u0161enja narud\u017ebe.<\/p>\n<p>&nbsp;<\/p>\n<h2>5. Ugovori o isporuci<\/h2>\n<p>Sve kupnje putem web trgovine alba-derm.com smatraju se kupoprodajnim ugovorom izme\u0111u kupca i Poliklinike Alabdulla (ALBA DERM). Rizik od gubitka ili o\u0161te\u0107enja proizvoda prelazi na kupca u trenutku kada proizvod bude predan dostavnoj slu\u017ebi ili preuzet osobno u prostorima Poliklinike Alabdulla d.o.o.<\/p>\n<p>ALBA DERM osigurava da \u0107e svi proizvodi biti pa\u017eljivo zapakirani i isporu\u010deni u najkra\u0107em mogu\u0107em roku, u skladu s navedenim uvjetima dostave. U slu\u010daju ka\u0161njenja ili nemogu\u0107nosti isporuke, kupac \u0107e o tome biti pravovremeno obavije\u0161ten, a u dogovoru s kupcem osigurat \u0107e se novi rok isporuke ili povrat upla\u0107enog iznosa.<\/p>\n<p>&nbsp;<\/p>\n<h2>6. Dostava<\/h2>\n<p>Prodavatelj nudi sljede\u0107e opcije dostave:<\/p>\n<ul>\n<li>DPD \u2013 5 \u20ac<\/li>\n<li>Osobno preuzimanje u Poliklinici Alabdulla, Ulica kneza Branimira 28, Zagreb<\/li>\n<\/ul>\n<p>Rok isporuke unutar Hrvatske u pravilu je 3\u20135 radnih dana, osim u slu\u010daju izvanrednih okolnosti (blagdani, neradni dani, vi\u0161a sila).<\/p>\n<p>&nbsp;<\/p>\n<h2>7. Na\u010dini pla\u0107anja<\/h2>\n<ul>\n<li>Kupac mo\u017ee izvr\u0161iti pla\u0107anje proizvoda putem debitnih i kreditnih kartica.<br \/>Prihva\u0107amo sljede\u0107e kartice:<br data-start=\"272\" data-end=\"275\" \/><strong data-start=\"275\" data-end=\"324\">Visa, Mastercard\u00ae, Maestro\u00ae, Diners, Discover, American Express, UnionPay.<\/strong><br data-start=\"324\" data-end=\"327\" \/>Pla\u0107anje se vr\u0161i putem sigurnog sustava CorvusPay koji omogu\u0107uje pouzdane i za\u0161ti\u0107ene online transakcije.<br \/>[et_pb_section global_module=\"100744\"][\/et_pb_section]<\/li>\n<li>Bankovna uplata (pla\u0107anje po ponudi)<\/li>\n<li>Poklon bon (e-kartica)<\/li>\n<li>Gotovinsko pla\u0107anje pri osobnom preuzimanju u poslovnici<\/li>\n<\/ul>\n<p>Svi na\u010dini pla\u0107anja, osim pouze\u0107a, dostupni su i za kupce iz inozemstva bez mogu\u0107nosti me\u0111unarodne dostave.<\/p>\n<p>&nbsp;<\/p>\n<h3>7.1. Izjava o sigurnosti online pla\u0107anja<\/h3>\n<p>Pri pla\u0107anju na na\u0161oj web trgovini koristite CorvusPay \u2013 napredni sustav za siguran prihvat platnih kartica putem interneta.<br \/>CorvusPay sustav osigurava potpunu tajnost Va\u0161ih karti\u010dnih i osobnih podataka ve\u0107 od trenutka kada ih upi\u0161ete u CorvusPay platni formular. Platni podaci proslje\u0111uju se \u0161ifrirano od Va\u0161eg web preglednika do banke koja je izdala Va\u0161u karticu. Na\u0161a trgovina nikada ne dolazi u kontakt s cjelovitim podacima o Va\u0161oj platnoj kartici. Tako\u0111er, podaci su nedostupni \u010dak i djelatnicima CorvusPay sustava. Izolirana jezgra samostalno prenosi i upravlja osjetljivim podacima, \u010duvaju\u0107i ih pri tom potpuno sigurnima.<br \/>Formular za upis platnih podataka osiguran je SSL transportnom \u0161ifrom najve\u0107e pouzdanosti. Svi skladi\u0161teni podaci dodatno su za\u0161ti\u0107eni \u0161ifriranjem, kori\u0161tenjem kriptografskog ure\u0111aja certificiranog prema FIPS 140-2 Level 3 standardu. CorvusPay zadovoljava sve zahtjeve vezane uz sigurnost on-line pla\u0107anja propisane od strane vode\u0107ih karti\u010dnih brandova, odnosno posluje sukladno normi \u2013 PCI DSS Level 1 \u2013 najvi\u0161i sigurnosni standard industrije platnih kartica. Pri pla\u0107anju karticama uvr\u0161tenim u 3-D Secure program Va\u0161a banka uz valjanost same kartice dodatno potvr\u0111uje i Va\u0161 identitet pomo\u0107u tokena ili lozinke.<br \/>Corvus Pay sve prikupljene informacije smatra tajnom i tretira ih u skladu s tim. Informacije se koriste isklju\u010divo u svrhe za koje su namijenjene. Va\u0161i osjetljivi podaci u potpunosti su sigurni, a njihova privatnost zajam\u010dena je najmodernijim za\u0161titnim mehanizmima. Prikupljaju se samo podaci nu\u017eni za obavljanje posla sukladno propisanim zahtjevnim procedurama za on-line pla\u0107anje.<br \/>Sigurnosne kontrole i operativne procedure primijenjene na na\u0161u infrastrukturu osiguravaju trenutnu pouzdanost CorvusPay sustava. Uz to odr\u017eavanjem stroge kontrole pristupa, redovitim pra\u0107enjem sigurnosti i dubinskim provjerama za sprje\u010davanje ranjivosti mre\u017ee te planskim provo\u0111enjem odredbi o informacijskoj sigurnosti trajno odr\u017eavaju i unaprje\u0111uju stupanj sigurnosti sustava za\u0161titom Va\u0161ih karti\u010dnih podataka.<br \/>Hvala \u0161to koristite CorvusPay!<\/p>\n<p>&nbsp;<\/p>\n<h2>8. Poklon bonovi \/ eGift kartice<\/h2>\n<p>Poklon bonovi kupljeni putem webshopa vrijede isklju\u010divo za kupnju proizvoda na alba-derm.com.<\/p>\n<p>Poklon bonovi vrijede dok se u potpunosti ne iskoriste (nema vremenskog ograni\u010denja).<\/p>\n<p>Ako vrijednost kupnje prema\u0161uje iznos bona, Kupac razliku nadopla\u0107uje.<\/p>\n<p>Ako je vrijednost kupnje manja, preostali iznos ostaje na e-kartici i mo\u017ee se iskoristiti pri sljede\u0107oj kupnji.<\/p>\n<p>Poklon bonovi se ne mogu zamijeniti za novac.<\/p>\n<p>&nbsp;<\/p>\n<h2>9. Promotivni kodovi \/ Vau\u010deri<\/h2>\n<p>Promotivni kodovi (kuponi) mogu se koristiti tijekom online kupnje u razdoblju navedenom u uvjetima promocije.<\/p>\n<p>Kodovi nisu zamjenjivi za novac i ne mogu se koristiti za kupnju poklon bonova.<\/p>\n<p>Provjeri datum isteka k\u00f4da tvog vau\u010dera prije kori\u0161tenja.<\/p>\n<p>Odre\u0111eni k\u00f4dovi vau\u010dera ne mogu se koristiti za kupnju sni\u017eenih artikala.<\/p>\n<p>K\u00f4dovi vau\u010dera mogu biti valjani samo za odre\u0111ene proizvode i kategorije.<\/p>\n<p>K\u00f4dovi vau\u010dera mogu biti povezani s minimalnom vrijedno\u0161\u0107u narud\u017ebe.<\/p>\n<p>Ako vra\u0107a\u0161 artikle, zadr\u017eavamo pravo da ne obnovimo valjanost k\u00f4da tvog vau\u010dera.<\/p>\n<p>&nbsp;<\/p>\n<h2>10. Pravo na odustanak i povrat robe<\/h2>\n<p>Kupac ima pravo, bez navo\u0111enja razloga, odustati od ugovora u roku od 14 dana od dana preuzimanja robe.<\/p>\n<p>Kako bi ostvario pravo na povrat, Kupac mora o svojoj odluci obavijestiti Prodavatelja putem e-maila na info@alba-derm.com<br \/>ili pisanim putem na adresu sjedi\u0161ta.<\/p>\n<p>Povrat je mogu\u0107e ostvariti pod sljede\u0107im uvjetima:<\/p>\n<ul>\n<li>proizvod mora biti u originalnom stanju i originalnoj ambala\u017ei,<\/li>\n<li>proizvod ne smije biti kori\u0161ten, o\u0161te\u0107en ili otvoren ako je rije\u010d o kozmeti\u010dkom artiklu,<\/li>\n<\/ul>\n<p>Tro\u0161ak povrata snosi Kupac, osim u slu\u010daju kada je dostavljen pogre\u0161an ili o\u0161te\u0107en proizvod.<\/p>\n<p>Povrat sredstava izvr\u0161it \u0107e se na isti na\u010din na koji je izvr\u0161eno pla\u0107anje, najkasnije u roku od 14 dana od primitka vra\u0107ene robe.<\/p>\n<p>&nbsp;<\/p>\n<h2>11. Reklamacije<\/h2>\n<p>Ako Kupac primi o\u0161te\u0107en, neispravan ili pogre\u0161an proizvod, ima pravo na zamjenu ili povrat sredstava.<br \/>Reklamacije se podnose putem e-maila na <a href=\"mailto:info@alba-derm.com\" target=\"_blank\" rel=\"noopener\">info@alba-derm.com<\/a><br \/>ili telefonom na <a href=\"tel:+38514059203\" target=\"_blank\" rel=\"noopener\">+385 1 405 9203<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h2>12. Pravo i na\u010din podno\u0161enja prigovora<\/h2>\n<p>Sukladno Zakonu o za\u0161titi potro\u0161a\u010da, Kupac ima pravo na prigovor na kupljeni proizvod ili pru\u017eenu uslugu.<br \/>Prigovor se mo\u017ee podnijeti pisanim putem na adresu:<br \/>Alba-Derm d.o.o., Ulica kneza Branimira 28, 10040 Zagreb<br \/>ili putem elektroni\u010dke po\u0161te na: <a href=\"mailto:info@alba-derm.com\" target=\"_blank\" rel=\"noopener\">info@alba-derm.com<\/a>.<\/p>\n<p>Na zaprimljeni prigovor trgovac \u0107e odgovoriti u roku od 15 dana od dana zaprimanja.<br \/>U odgovoru \u0107e biti jasno navedeno je li prigovor prihva\u0107en, odnosno odbijen, uz obrazlo\u017eenje odluke.<\/p>\n<p>&nbsp;<\/p>\n<h2>13. Autorska prava<\/h2>\n<p>Sva autorska prava na ovoj web stranici i njezinom sadr\u017eaju vlasni\u0161tvo su tvrtke Poliklinika Alabdulla d.o.o., Ulica kneza Branimira 28, 10040 Zagreb, Hrvatska.<br \/>Bilo kakvo kopiranje, distribucija, reproduciranje ili kori\u0161tenje sadr\u017eaja (uklju\u010duju\u0107i tekst, slike, logotipe, dizajn i druge materijale) bez prethodne pisane suglasnosti Poliklinike Alabdulla d.o.o. strogo je zabranjeno.<\/p>\n<p>Kori\u0161tenje tehnika \u201cframinga\u201d ili \u201cpass-through\u201d za prikaz, preuzimanje ili ponovno kori\u0161tenje bilo kojeg sadr\u017eaja, za\u0161titnog znaka ili informacija s ove web stranice bez pisanog dopu\u0161tenja nije dozvoljeno.<br \/>Ova zabrana odnosi se i na meta tagove, alt oznake, skriveni tekst ili bilo kakve druge digitalne atribute koji koriste ime ili za\u0161titne znakove Poliklinike Alabdulla d.o.o. bez izri\u010ditog odobrenja.<\/p>\n<p>Poliklinika Alabdulla d.o.o. zadr\u017eava sva prava intelektualnog vlasni\u0161tva, uklju\u010duju\u0107i autorska i dizajnerska prava, nad brendom ALBA DERM i svim njegovim proizvodima, neovisno o tome jesu li ta prava registrirana. Svaka neovla\u0161tena upotreba logotipa, brenda, slika ili drugih oznaka strogo je zabranjena.<\/p>\n<p>&nbsp;<\/p>\n<h2>14. Registracija i korisni\u010dki ra\u010duni<\/h2>\n<p>Za kori\u0161tenje odre\u0111enih funkcionalnosti web trgovine (pra\u0107enje narud\u017ebi, br\u017ea kupnja i sl.) korisnik mo\u017ee otvoriti korisni\u010dki ra\u010dun.<br \/>Korisnik je odgovoran za \u010duvanje povjerljivosti svojih podataka za prijavu (korisni\u010dko ime i lozinka) te za sve aktivnosti provedene putem ra\u010duna.<br \/>Poliklinika Alabdulla d.o.o. zadr\u017eava pravo privremeno ili trajno onemogu\u0107iti pristup korisni\u010dkom ra\u010dunu u slu\u010daju sumnje na zloupotrebu, neovla\u0161ten pristup ili povredu ovih Uvjeta.<\/p>\n<p>Otvaranjem ra\u010duna korisnik potvr\u0111uje da je stariji od 18 godina. Maloljetnici mogu koristiti web stranicu isklju\u010divo uz nadzor roditelja ili skrbnika.<\/p>\n<p>&nbsp;<\/p>\n<h2>15. Odricanje od odgovornosti<\/h2>\n<p>Poliklinika Alabdulla d.o.o. ne jam\u010di da su sve informacije i opisi proizvoda na ovoj web stranici uvijek potpuno to\u010dni, potpuni i bez pogre\u0161aka.<br \/>Web trgovina alba-derm.com i svi njezini sadr\u017eaji pru\u017eaju se \u201ctakvi kakvi jesu\u201d i \u201cu skladu s dostupno\u0161\u0107u\u201d.<\/p>\n<p>Tvrtka ne preuzima odgovornost za:<\/p>\n<ul>\n<li>privremenu nedostupnost web stranice,<\/li>\n<li>neto\u010dne podatke ili tehni\u010dke pogre\u0161ke,<\/li>\n<li>zaka\u0161njelu isporuku zbog djelovanja tre\u0107ih strana,<\/li>\n<li>gubitak podataka, neovla\u0161ten pristup ili sigurnosne incidente izvan njezine kontrole.<\/li>\n<\/ul>\n<p>U najve\u0107oj mjeri dopu\u0161tenoj zakonom, Poliklinika Alabdulla d.o.o. ne\u0107e biti odgovorna za bilo kakvu \u0161tetu, gubitak profita, prihoda ili drugih neizravnih posljedica proiza\u0161lih iz kori\u0161tenja ili nemogu\u0107nosti kori\u0161tenja ove web stranice.<\/p>\n<p>&nbsp;<\/p>\n<h2>16. Vanjske poveznice<\/h2>\n<p>Web stranica alba-derm.com mo\u017ee sadr\u017eavati poveznice na druge web stranice.<br \/>Poliklinika Alabdulla d.o.o. ne preuzima odgovornost za sadr\u017eaj, to\u010dnost, sigurnost ili politike privatnosti tre\u0107ih strana.<br \/>Kori\u0161tenjem takvih poveznica korisnik napu\u0161ta na\u0161u web stranicu i pristupa sadr\u017eajima izvan na\u0161e kontrole.<\/p>\n<h2>17. Za\u0161tita osobnih podataka<\/h2>\n<p>Alba-Derm webshop obra\u0111uje osobne podatke Kupaca u skladu s <a href=\"https:\/\/alba-derm.com\/pravila-privatnosti\/\" target=\"_blank\" rel=\"noopener\">Politikom privatnosti<\/a> i primjenjivim zakonima Republike Hrvatske i EU (GDPR).<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;jewelrypolicy_section2_text&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins|300|||||||&#8221; text_text_color=&#8221;#555555&#8243; link_font=&#8221;Poppins|600|||||||&#8221; link_text_color=&#8221;#222222&#8243; custom_margin=&#8221;||15px||false|false&#8221; text_orientation_tablet=&#8221;center&#8221; text_orientation_phone=&#8221;center&#8221; text_orientation_last_edited=&#8221;on|tablet&#8221; content_en_us=&#8221;<\/p>\n<h2>18. Customer Support<\/h2>\n<p>For any questions, information, or complaints, Customers may contact us:<\/p>\n<p>via e-mail: <a href=%22mailto:info@alba-derm.com%22>info@alba-derm.com<\/a><\/p>\n<p>by phone: <a href=%22tel:+38514059203%22 data-et-target-link=%22_blank%22 rel=%22noopener%22>+385 1 405 9203<\/a><\/p>\n<p>via the contact form at <a href=%22https:\/\/alba-derm.com\/en\/contact\/%22 data-et-target-link=%22_blank%22 rel=%22noopener%22>https:\/\/alba-derm.com\/en\/contact<\/a><\/p>\n<h2>19. Final Provisions<\/h2>\n<p>The Seller reserves the right to amend these Terms &#038; Conditions.<\/p>\n<p>Any changes will be published on alba-derm.com and will take effect from the date of publication.<\/p>\n<p>&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>18. Korisni\u010dka podr\u0161ka<\/h2>\n<p>Za sva pitanja, informacije ili pritu\u017ebe Kupci se mogu obratiti putem:<\/p>\n<p>e-maila: <a href=\"mailto:info@alba-derm.com\">info@alba-derm.com<\/a><\/p>\n<p>telefona: <a href=\"tel:+38514059203\" target=\"_blank\" rel=\"noopener\">+385 1 405 9203<\/a><\/p>\n<p>kontakt obrasca na stranici\u00a0 <a href=\"https:\/\/alba-derm.com\/kontakt\/\" target=\"_blank\" rel=\"noopener\">https:\/\/alba-derm.com\/kontakt<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>19. Zavr\u0161ne odredbe<\/h2>\n<p>Prodavatelj zadr\u017eava pravo izmjene i dopune ovih Op\u0107ih uvjeta poslovanja.<\/p>\n<p>Sve izmjene objavljuju se na stranici alba-derm.com i stupaju na snagu od dana objave.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Uvjeti i odredbeDobrodo\u0161li na webshop alba-derm.com kojim upravlja Poliklinika Alabdulla d.o.o. (u nastavku: Prodavatelj). Ovi Op\u0107i uvjeti poslovanja definiraju prava i obveze Prodavatelja i Kupca prilikom kupnje proizvoda putem na\u0161eg webshopa. Kupac je svaka fizi\u010dka osoba koja naru\u010duje i pla\u0107a proizvod putem webshopa alba-derm.com, a koja nastupa u svrhe izvan svoje poslovne djelatnosti. 1. Podaci [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-100232","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alba-derm.com\/en\/wp-json\/wp\/v2\/pages\/100232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alba-derm.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alba-derm.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alba-derm.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alba-derm.com\/en\/wp-json\/wp\/v2\/comments?post=100232"}],"version-history":[{"count":14,"href":"https:\/\/alba-derm.com\/en\/wp-json\/wp\/v2\/pages\/100232\/revisions"}],"predecessor-version":[{"id":100894,"href":"https:\/\/alba-derm.com\/en\/wp-json\/wp\/v2\/pages\/100232\/revisions\/100894"}],"wp:attachment":[{"href":"https:\/\/alba-derm.com\/en\/wp-json\/wp\/v2\/media?parent=100232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}